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Customer Delight Blueprint - Day One
Welcome to the course
Day 1 - Lesson 1 - Welcome to the course
Introduction to the course
Day 1-Lesson 2- Introduction to the course
Awareness and impact of customer delight
Day 1 - Lesson 3 - Awareness and impact of customer delight
Goal Setting and Making an Affirmation
Day 1 - Lesson 4 - Goal Setting and Making an Affirmation
Customer Delight Blueprint - Day Two
Review of Day 1
Day 2 - Lesson 5 - Review of Day 1
Top skills required to handle customer complaints
Day 2 - Lesson 6 - Top skills required to handle customer complaints
Importance of Touch Points in customer service
Day 2 - Lesson 7 - Importance of touch points in customer service
Importance of emotional bank account
Day 2 - Lesson 8 - Importance of emotional bank account
How to handle customer complaints
Day 2- Lesson 9- Simple steps to solve Customer Complaints effectively.
Customer Delight Blueprint - Day Three
Review of Day 2
Day 3 - Lesson 10 - Review of Day 2
What are the expectations of a Customer
Day 3 - Lesson 11 - Seven major expectations of a Customer
Sources of Customer Feedback and Service Excellence Procedure
Day 3 - Lesson 12 - Tracking customer feedback and designing service excellence process
Call to Action
Day 3 - Lesson 13 - Journey to the Next Level
Complete Assignments & Download Certficate
Day 3 - Lesson 14 - Conclusion & Certificate of Completion
Customer Delight Blueprint - Quiz